AIstap

Use case · Multiple locations

Your customers write reviews, but nobody reads them all.

Reviews are spread across several websites and locations, and nobody reads them all. The automation reads them, groups what recurs and prepares a draft reply. Your location manager decides what happens with it.

Show us your process See the difference

Free · 30 minutes online · one process · no obligation After that: pilot from €2,450 · monthly package from €295 · excl. VAT

How the work runs

  • Review
  • Email

AIstap

the automation

  • Reads
  • Groups
  • Prepares

Your review overviewFICTIONAL EXAMPLE

Eindhoven location · week 40For review

New
14 reviews
Recurring
Long waiting time
Replies
3 drafts
Serious
none1 serious?

In doubt? To your team first.

One review reports a serious incident at your location. Your location manager decides.

Sound familiar?

  • Reviews on several websites

    The reviews are on different websites, and nobody has time to read them all.

  • Same complaint, week after week

    Customers have complained about the same thing for weeks, but nobody puts the reviews side by side.

  • No reply comes

    An unhappy customer gets a reply after weeks, or not at all.

Today. And with AIstap.

Today

4 steps by hand

  1. New reviews
  2. Open the websites
  3. Read some of them
  4. Type a reply
  5. Pattern stays hidden

With AIstap

2 steps for your team

  1. New reviews
  2. The automation reads
  3. Groups what recurs
  4. Your location manager decidesyour team
  5. Your team repliesyour team

Possible impact

  • Fewer separate websites to follow
  • Better view of what customers repeat
  • Less chance of an unanswered review

Possible impact, not a promise: what it brings depends on your process.

What AIstap can build.

An example. What we build for you is agreed upfront.

  • Reviews in one place

    From your websites and locations in one place.

    A connection that gathers the reviews from your websites and locations in one place.

  • Reading and grouping

    What is it about, and does it recur?

    The automation reads the reviews and groups what recurs, per location.

  • Draft reply

    A draft; your team posts the reply itself.

    A draft reply per review; your team reads it, adjusts it and posts it themselves.

  • Alert for serious reviews

    A serious review goes to your location manager first.

    A message to your location manager for a serious review; they decide what happens.

Checked by your team.

The automation prepares. Your people approve and decide when something is unclear.

The automation

Your location manager

  1. DetectThe automation sees what arrives.
  2. PrepareReading, checking and getting it ready.
  3. ApproveSomeone on your team approves, or decides when in doubt.
  4. ExecuteAfter approval it is final in your system.
  5. Follow upWhatever is open stays in view.

Your team stays in control.

  • Try it yourself

    Eindhoven location · week 40For review

    Serious1 serious?

    How to reply to this review?

    Your manager decides when in doubt

    If a review reports something serious, your location manager sees it first. The automation does not reply by itself.

  • The automation

    • Reads
    • Groups
    • Prepares

    Your team

    • Posting replies
    • Calling customers
    • Changing routines

    Replying stays with people

    Calling a customer or changing a routine is done by your team. In this set-up the automation does not contact customers.

  • Posting stays with your team

    Your team posts a reply to a review itself. In this set-up nothing goes online without your team.

In the systems you already have.

Which connection is possible is something we look at in the free analysis.

The reviews arrive from your review websites and your mailbox. The overview is then in your own spreadsheet. Whether that can be connected is something we look at in the free analysis.

  • Mailbox (In this example)
  • Spreadsheet (In this example)
  • Planning software
  • Order system
  • Accounting
  • Customer portal

In this example

What it costs to start.

From reviews to overview: one process, two systems. The size of a pilot.

  1. STEP 0

    Free analysis

    €0

    You show us one process.

    • 30 minutes online
    • A one-page summary
    • Free, no obligation
  2. STEP 1 Recommended first step

    Pilot

    from€2,450

    One working automation.

    • Max. 2 systems
    • 1 to 2 weeks
    • Fixed price, upfront
  3. ONGOING · AFTER A PILOT

    Monthly package

    from€295/month

    We keep it running.

    • Hosting and monitoring
    • Fixes and AI costs
    • Cancel any month

Prices excl. VAT

All prices and steps

Questions about this use case.

Does the automation reply to reviews itself?

No. In this set-up a draft reply is prepared. Your team reads it, adjusts it and posts it.

Can the automation reach every review website?

That differs per website and we cannot promise it in advance. In the free analysis we look at which sources are feasible for you.

What if a review names an employee?

In this set-up that review goes to your location manager only. The automation makes no overview per employee.

More use cases.

POS: the till system. ERP: the system that holds your orders, stock and invoices.

See all use cases

Step 0 · free

Show us your process.

  1. We call or emailTo schedule a time
  2. You show us30 minutes online
  3. You get a summaryOne page

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